Shipping policy
Shipping Policy
Effective Date: [12/07/2026]
This Shipping Policy explains how orders placed with The Crimson Company are processed, dispatched and delivered.
1. Processing Orders
Orders are processed after payment has been successfully authorised.
Our usual processing time is 1–3 business days, although this may vary during periods of high demand, promotional events, stock availability, or circumstances outside our reasonable control.
Business days are Monday to Friday, excluding public holidays in England and Wales.
Processing times are estimates only and are not guaranteed.
2. Delivery
Delivery times begin once an order has been dispatched and may vary depending on the courier, destination, weather conditions, industrial action, customs (where applicable), or other factors outside our control.
The Crimson Company is not responsible for delays caused by third-party delivery providers once an order has been handed to the courier.
Nothing in this policy affects your statutory consumer rights.
3. Shipping Charges
Shipping costs are shown during checkout before payment is completed.
Any customs duties, taxes or import fees for international shipments (if offered in the future) are the responsibility of the customer unless otherwise stated.
4. Delivery Address
Customers are responsible for providing an accurate delivery address.
If an incorrect or incomplete address is supplied, The Crimson Company is not responsible for delays, failed deliveries or additional charges resulting from that error.
If an order is returned due to an incorrect address, additional postage costs may apply before the order is re-dispatched.
5. Order Tracking
Where tracking is available, tracking details will be provided after dispatch.
Tracking updates are provided by the courier, and The Crimson Company cannot guarantee the accuracy or timing of tracking information.
6. Risk and Ownership
Risk in the goods passes to the customer upon delivery to the address provided in the order.
Ownership of the goods remains with The Crimson Company until payment has been received in full.
7. Lost Parcels
If you believe your parcel has been lost, please contact us as soon as reasonably possible.
We may require customers to allow sufficient time for the courier's investigation before issuing a replacement or refund where appropriate.
Each claim will be assessed individually.
8. Damaged Deliveries
If your order arrives damaged, please notify us within 48 hours of delivery where reasonably possible.
Where possible, please retain the original packaging and provide photographs of:
- the outer packaging;
- the damaged item(s); and
- the shipping label.
This information helps us investigate claims with the courier. Requesting this information does not affect your statutory rights.
9. Partial Deliveries
Where an order contains multiple items, they may be delivered separately.
10. Force Majeure
The Crimson Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, acts of government, public health emergencies, transport disruptions, cyber incidents, or courier service interruptions.
11. Contact
If you have any questions regarding your order, please contact:
The Crimson Company
Email: [thecrimsoncompany1@gmail.com]